Privacy Policy

By providing your information to Trek on India or using the facilities and services available through our Website, you consent to the collection, use, storage, and processing of your personal and non-personal information in accordance with this Privacy Policy.

Where required by applicable law, we may obtain additional consent before collecting or processing certain categories of information.

You may choose not to provide certain information; however, this may affect our ability to provide certain services, process bookings, or respond to your requests.

Depending on the nature of the service or booking, Trek on India may collect information including:

• Full name
• Email address
• Contact number
• Age and gender, where required
• Address, city, state, and PIN code
• Travel dates and destination details
• Number of travelers
• Booking and transaction information
• Payment-related information
• Government-issued identification details, where required for travel, permits, registrations, or bookings
• Emergency contact details
• Medical or fitness-related information where voluntarily provided or reasonably required for certain treks, adventure activities, or travel arrangements
• Travel preferences and interests
• Communication preferences
• Login credentials, where applicable
• Information submitted through enquiry forms, booking forms, registration forms, or other forms on our Website
• Any other information voluntarily provided by you

Payment information may be processed through authorized payment gateways or financial service providers. Trek on India generally does not store complete debit card, credit card, or banking credentials unless specifically required and legally permitted.

The information collected may be used to process bookings, arrange travel services, communicate with you, improve our services, provide assistance during trips, comply with applicable requirements, and enhance your overall travel experience.

Trek on India may use cookies, web beacons, pixels, analytics tools, and similar technologies to improve the functionality and performance of our Website. These technologies may help us:

• Recognize returning visitors
• Understand Website usage patterns
• Remember user preferences
• Improve Website performance
• Analyze traffic and visitor behavior
• Measure the effectiveness of marketing and advertising campaigns
• Provide relevant information and services

You may disable or restrict cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of the Website.

When you visit our Website, our servers or service providers may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages visited
• Referring website or source
• General usage and interaction information

This information may be used for website administration, security, analytics, troubleshooting, fraud prevention, and improving the performance and functionality of our Website.

Trek on India may use collected information for purposes including:

• Processing and managing bookings
• Providing travel, accommodation, transportation, trekking, and tour services
• Communicating booking confirmations and travel information
• Responding to enquiries and customer support requests
• Coordinating with hotels, transport operators, guides, activity providers, and other Service Providers
• Processing payments and refunds
• Providing emergency or travel-related assistance
• Meeting legal, regulatory, permit, registration, or governmental requirements
• Improving our Website, products, and services
• Understanding customer preferences and travel requirements
• Sending service-related notifications
• Sending promotional or marketing communications where permitted by applicable law
• Detecting and preventing fraud, misuse, unauthorized access, or security threats

Trek on India does not sell or rent your personal information to third parties for their independent commercial use. We may share relevant information where reasonably necessary with:

• Hotels and accommodation providers
• Transportation operators and drivers
• Trek leaders, guides, and activity operators
• Adventure activity and equipment providers
• Airlines, railways, or other travel service providers where applicable
• Payment gateways and financial service providers
• Government departments and authorities where required
• Insurance providers, where applicable
• Technology, hosting, communication, and service providers working on our behalf
• Legal, professional, or regulatory advisors where necessary

Information shared with Service Providers shall generally be limited to the information reasonably required to provide the requested service or fulfill the booking.

We may also disclose information where required by applicable law, court order, governmental authority, regulatory requirement, or to protect the rights, safety, property, or security of Trek on India, our customers, employees, Service Providers, or other persons.

Our Website may contain links to third-party websites, applications, payment gateways, social media platforms, or other external services. These third-party websites and services may have their own privacy policies and terms of use.

Trek on India does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites or services. Users are advised to review the privacy policies of third-party websites before providing personal information through them.

Trek on India takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction. Depending on the nature of the information and service, security measures may include:

• Access-controlled systems
• Password-protected accounts
• Secure hosting and server infrastructure
• Encryption or secure transmission technologies where appropriate
• Restricted access to personal information
• Internal security procedures
• Monitoring and review of security practices

Despite our reasonable efforts, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure. Accordingly, while we strive to protect your information, Trek on India cannot guarantee absolute security of information transmitted or stored electronically.

Trek on India may retain personal information for as long as reasonably necessary to:

• Provide the requested services
• Complete bookings and transactions
• Maintain business and accounting records
• Resolve disputes and complaints
• Comply with legal, regulatory, tax, or accounting requirements
• Prevent fraud or misuse
• Enforce our agreements and policies

When personal information is no longer required for legitimate business or legal purposes, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.

Users are responsible for ensuring that the information provided to Trek on India is accurate, complete, and up to date. Users should:

• Keep login credentials confidential, where applicable
• Avoid sharing passwords or account credentials with others
• Avoid submitting sensitive information through public or unsecured channels
• Inform Trek on India if any important booking information changes
• Immediately notify us of any suspected unauthorized access or suspicious activity relating to their account or booking

Trek on India shall not be responsible for consequences arising from inaccurate information or unauthorized disclosure of credentials caused by the User.

Our services may involve family travel and bookings that include minors.

Where information relating to a minor is required for a booking, registration, permit, accommodation, transportation, or activity, such information should be provided by or with the knowledge and authorization of the minor's parent or legal guardian.

Trek on India does not knowingly seek to collect unnecessary personal information from children.

Subject to applicable laws and regulations, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permissible
• Withdraw consent where processing is based on consent, subject to applicable limitations
• Raise questions or concerns regarding the processing of your personal information

To exercise any applicable privacy rights or raise a concern, you may contact Trek on India using the contact details provided below. Certain requests may require verification of your identity before we can process them.

Trek on India may update or modify this Privacy Policy from time to time to reflect changes in:

• Applicable laws and regulations
• Technology
• Business operations
• Website functionality
• Data processing practices
• Security requirements

Any revised Privacy Policy will be published on www.trekonindia.com with an updated effective or revision date. Your continued use of the Website or services after the revised Privacy Policy has been published may constitute acceptance of the updated policy, to the extent permitted by applicable law.

Trek on India processes personal data in accordance with the Digital Personal Data Protection Act, 2023. In terms of the DPDP Act, Trek on India acts as the “Data Fiduciary” for the personal data you share with us, and you are the “Data Principal”.

We process your personal data only for lawful purposes and only after obtaining your free, specific, informed, unconditional, and unambiguous consent, or where processing is permitted as a legitimate use under the DPDP Act (for example, where you voluntarily provide your data to enquire about or book a trip).

• Personal data is collected only to the extent necessary for the specified purpose, such as processing your booking or enquiry.
• Personal data is not retained longer than necessary for the purpose for which it was collected, or as required by applicable law.
• Reasonable security safeguards are maintained to prevent personal data breaches.
• You may withdraw your consent at any time; withdrawal does not affect the lawfulness of processing carried out before withdrawal, but may limit our ability to provide certain services.

As a Data Principal under the DPDP Act, 2023, you have the right to:

• Access information about the processing of your personal data, including a summary of the data held and the identities of parties with whom it has been shared
• Request correction, completion, updating, or erasure of your personal data
• Withdraw consent for the processing of your personal data at any time
• Nominate another individual to exercise your rights in the event of your death or incapacity
• Seek grievance redressal for any act or omission regarding the processing of your personal data

To exercise any of these rights, write to us at [email protected] from your registered email address. We may need to verify your identity before processing your request, and we will respond within the timelines prescribed under applicable law.

If you have any grievance regarding the processing of your personal data, you may contact our designated grievance contact using the details in the Contact Us section below. We will acknowledge and work to resolve your grievance within the period prescribed under the DPDP Act and its rules.

In the event of a personal data breach, Trek on India will notify the Data Protection Board of India and affected Data Principals in the manner and within the timelines required by the DPDP Act and the rules made thereunder.

If you are not satisfied with our response, you have the right to approach the Data Protection Board of India in accordance with the DPDP Act, 2023.

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Trek on India

Gali No-08, Building-146, Main Surya Vihar Road, Block A, Surya Vihar Part III, Vinay Nagar, Faridabad, Haryana – 121013

Email: [email protected]

• +91 88005 06998
• +91 99974 50262
• +91 90585 49077

Website: www.trekonindia.com