Cancellation & Refund Policy
Last Updated: 12 August 2026
Introduction
At Trek On India, we understand that travel plans may sometimes change. This Cancellation & Refund Policy explains the general conditions applicable to cancellations, refunds, and changes for bookings made through trekonindia.com.
The cancellation and refund conditions may vary depending on the selected package, travel date, accommodation, transportation, permits, activities, and third-party service providers.
Cancellation Request
Customers who wish to cancel their booking must contact Trek On India through our official phone number or email. Cancellation requests should preferably be submitted in writing so that the request can be properly recorded and processed.
The effective cancellation date will be considered from the time the cancellation request is received and acknowledged by Trek On India.
Cancellation Charges
Applicable cancellation charges depend on the time remaining before the scheduled departure and the specific cancellation terms of the selected package.
Certain bookings may have higher cancellation charges because hotels, transportation providers, permits, activities, camps, or other travel services may have their own non-refundable or limited-refund policies.
Non-Refundable Bookings
Some promotional offers, special packages, advance bookings, permits, tickets, transportation services, hotel reservations, activities, or third-party services may be non-refundable.
Any non-refundable conditions applicable to a particular package will be communicated during the booking process or mentioned in the package-specific terms.
No-Show
If a traveller does not report at the designated pickup point, hotel, trek starting point, activity location, or other scheduled location without prior notice, the booking may be treated as a No-Show.
No refund may be provided for unused services resulting from a No-Show, subject to the applicable package terms.
Cancellation Due To Weather
Trekking and mountain journeys may be affected by heavy rainfall, snowfall, landslides, road closures, extreme weather, government restrictions, or other natural conditions.
For safety reasons, Trek On India may modify, postpone, shorten, or cancel a trip when necessary.
Cancellation By Trek On India
In situations where Trek On India is required to cancel a trip due to operational reasons, safety concerns, severe weather, government restrictions, or other unavoidable circumstances, customers will be informed as soon as reasonably possible.
Where applicable, an alternative travel date, credit, or refund may be offered depending on the circumstances and the amount recoverable from service providers.
Refund Processing
Where a refund is approved, the applicable refund amount will normally be processed through the original payment method or another mutually agreed method.
The time required for the refund may depend on the payment gateway, bank, or financial institution involved.
Changes To Booking
Requests to change travel dates, package details, traveller information, accommodation, or other booking arrangements will be subject to availability and may involve additional charges.
Any applicable price difference or supplier cancellation charges will be communicated before the change is processed.
Important Notice
Customers are advised to carefully review the package-specific cancellation and refund conditions before making a booking. Where specific cancellation terms are mentioned on an individual package page or booking confirmation, those terms will take priority over the general conditions mentioned in this policy.
Contact Us
For cancellation or refund-related assistance, please contact us.
Trek On India
Phone: +91 88005 06998
Email: Info@trekonindia.com
Address: Operation Office – Opp. Achievers Home Public School, Laksar Road, Kankhal, Haridwar – 249408, Uttarakhand